Privacy Policy

Last Updated: January 2024

1. Introduction

SemiToolbox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and website.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Email Address: Required for license delivery and communication
  • Machine ID: A unique identifier generated from your computer's hardware for license binding
  • Payment Information: Processed securely through Stripe or PayPal (we do not store credit card details)
  • Contact Information: Name and email when you submit contact forms

2.2 Automatically Collected Information

We may collect:

  • IP address and browser information
  • Usage data and analytics
  • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the collected information for:

  • Processing and delivering your license
  • Managing your account and purchases
  • Communicating with you about your purchase, updates, and support
  • Responding to your inquiries and support requests
  • Improving our software and services
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third-party service providers:

  • Payment Processors: Stripe and PayPal for payment processing
  • Email Services: SendGrid for email delivery
  • Hosting Providers: Railway and Cloudflare for hosting services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments and updates
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information:

  • License Information: For the duration of your license and as required by law
  • Purchase Records: As required for accounting and legal compliance
  • Contact Information: Until you request deletion or as required by law

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We are committed to GDPR compliance and will process your personal information in accordance with applicable data protection laws.